FAQs

Company

Who is Rafael Kaiser?

How long does the company already exist?

How many apartments does Rafael Kaiser have in total?

In which cities are apartments of Rafael Kaiser?

Who is the contact for press inquiries?

Booking & Payments

How does the payment work?

Do I have to pay extra for a second person in the room?

Are there enough parking spots at Rafael Kaiser Apartments? How can I book it?

Costs for parking my car at Rafael Kaiser?

Is breakfast included in the apartment rate?

How do I book at Rafael Kaiser?

Do I need a credit card to book?

Which credit cards are accepted?

Is my reservation obligatory when I have sent the contact form?

Check-in & Check-out

Is there a reception at Rafael Kaiser?

Why do I have to announce my arrival time?

How do I get the apartment keys?

What time can I check in?

What time do I have to leave the apartment on departure day?

Where do I leave my apartment keys on the day of departure?

Service

Do I have a Rafael Kaiser contact person during my stay?

Can I bring my pet?

Is there a laundry, ironing and cleaning service?

Is it possible to buy vouchers (as a gift)?

Equipment

How is the apartment furnished?

Are the apartments at Rafael Kaiser air-conditioned?

Are there non-smoking apartments?

Is there WIFI in the apartment?

Is there a hair dryer in the apartment?

Is there a telephone in the apartment?

Is there a fridge in the apartment?

Are there barrier-free apartments at Rafael Kaiser?

Are there apartments for allergy-sufferers?

Does the tap water in the apartments have drinking water quality?

Changes & Cancellations

How can I change my booking?

What are the cancellation conditions for Rafael Kaiser?