FAQsCompany Who is Rafael Kaiser? Raphael Parzer (CEO), born in Graz, has learned a lot about business trips and what travelers in foreign cities need. In 2010, he decided to bring his findings into a business plan and searched for a qualified team. You can read the success story here. How long does the company already exist? Our first guests we have welcomed in January 2012 in one of our apartments in Graz. How many apartments does Rafael Kaiser have in total? Over 40 apartments in Vienna and Graz. In which cities are apartments of Rafael Kaiser? Currently we have apartments in Vienna and Graz (Austria). Rafael Kaiser locations in Vienna: 1020 Glockengasse 1 (Headquarter, from April 2017), 1180 Antonigasse 1, 1090 Alser Straße 14, 1070 Kaiserstraße 26, Rafael Kaiser locations in Graz: 8010 Fischergasse 9, 8010 Arndtgasse 4 Who is the contact for press inquiries? Nicole Schwar, firstname.lastname@example.org Booking & Payments How does the payment work? For private customers we prefer credit card payment. For corporate customers we offer a payment term. For longer stayers (eg long-term booker for a few months), a monthly payment can be arranged individually. Do I have to pay extra for a second person in the room? No, our listed apartment rates always refer to the entire apartment. An extra charge is only required if you need an extra bed. Are there enough parking spots at Rafael Kaiser Apartments? How can I book it? In all our apartments there is either a car park or a parking garage within a 5-minute walk. All parking spaces must be booked directly at email@example.com. Costs for parking my car at Rafael Kaiser? 15 euros per night or 190 euros per month. Is breakfast included in the apartment rate? No, unfortunately, we do not offer breakfast. Each of our apartments has a private kitchen, where you can prepare a breakfast with your favorite products. How do I book at Rafael Kaiser? By e-mail: firstname.lastname@example.org or by phone: +43 1 4022 604. Do I need a credit card to book? Yes, you need a credit card for short and medium term bookings. Monthly bookings can also be paid via bank transfer. Which credit cards are accepted? Visa, Mastercard, American Express and Diners Club. No, the contact form is considered a request. The inquiry is binding only upon your written or oral confirmation of booking. Is my reservation obligatory when I have sent the contact form? No, the contact form is considered a request. The inquiry is binding only upon your written or oral confirmation of booking. Check-in & Check-out Is there a reception at Rafael Kaiser? A reception desk is available in our apartment houses in Antonigasse 1 and in the Glockengasse 1 in Vienna. The opening hours are: Monday-Saturday from 11am to 4 pm. Guests in our other apartments can reach us by phone +43 1 4022 604. Why do I have to announce my arrival time? This information is very important to us to provide keys or access codes in time at the apartments and enabling you to have a perfect check-in. How do I get the apartment keys? In general, the apartment key is handed over personally until 6pm. If you arrive later, you will receive the access code to your apartment key by keybox in the respective apartment house at least one day before your arrival. What time can I check in? At 2pm. If you would like to check in earlier, please contact the reception at email@example.com. What time do I have to leave the apartment on departure day? The apartment is to be left until 11:00. If you want to check out later, please contact the reception as soon as possible. Where do I leave my apartment keys on the day of departure? Depending on the apartment, the apartment key must be placed in an existing key box or check-out box. We will inform you about these details at check-in or during your stay. Service Do I have a Rafael Kaiser contact person during my stay? You can reach us any time by phone +43 1 4022 604 or firstname.lastname@example.org for all of our apartments in Graz or Vienna. Can I bring my pet? No, unfortunately, pets are prohibited for hygienic reasons. Is there a laundry, ironing and cleaning service? All our apartments have washing machines, in some cases with dryer. Please check the equipment in our apartment descriptions for Vienna & Graz. Is it possible to buy vouchers (as a gift)? Yes, you can always get vouchers at the reception in Antonigasse 1 or in the Glockengasse 1 in Vienna. You can also order by e-mail: email@example.com. Equipment How is the apartment furnished? Are the apartments at Rafael Kaiser air-conditioned? Air-conditioning systems are available in the Antonigasse 1 and in the Glockengasse 1 in Vienna. We can provide you with mobile air-conditioning units as required. Are there non-smoking apartments? All our apartments are non-smoking apartments. Is there WIFI in the apartment? All our apartments have unlimited and free WIFI. Is there a hair dryer in the apartment? Yes, all our apartments have a hair-dryer. Is there a telephone in the apartment? No, we don’t have telephones in our apartments. Is there a fridge in the apartment? Each apartment has a medium sized fridge with freezer. Are there barrier-free apartments at Rafael Kaiser? Yes, some of the apartments in Antonigasse 1 (1180 Wien) are barrier-free. Please ask our reception for more details firstname.lastname@example.org. Are there apartments for allergy-sufferers? Yes, all apartments are suitable for people suffering from allergies. Does the tap water in the apartments have drinking water quality? Yes, in Austria we are lucky that the ground water is as natural as possible. It also reaches our apartments. Changes & Cancellations How can I change my booking? This depends on whether you booked directly with us, or via a booking platform. If a booking has been made via a booking platform, the change must also be made via this (booking.com, expedia.at oder fewo-direkt.de). For direct bookings with us, please contact us by e-mail: email@example.com or phone: +43 1 4022 604. What are the cancellation conditions for Rafael Kaiser? The cancellation conditions vary according to the reservation platform. Our current terms and conditions can be found at rafaelkaiser.com/agb.