Privacy Policy

The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection declaration, we inform you about the most important aspects of data processing on our website.

Contact with us / name and contact details of the person responsible for processing
The person responsible within the meaning of the GDPR is:

Raphaels Hospitality GmbH
Glockengasse 1
A-1020 Vienna
Commercial register number: 429077x
Company court: Regional court for ZRS Vienna

You can reach us at our company address mentioned above, by email at and via the contact form on our website.

Data collection when contacting us
If you contact us in writing, by phone, using the form on our website or by email, the data you provide will be stored by us for the purpose of processing your request and in the event of follow-up questions for the duration of the statutory retention period. We will not pass this data on to third parties without your consent.

Data collection when registering for our newsletter and priority member program
You can subscribe to our newsletter via our website. We use this to provide you with specialist information, information about our events and our range of products and services as well as general information about our company (such as accessibility, Christmas opening times, relocations, company holidays, personnel changes, etc.). For this we need your e-mail address and your declaration that you agree to receive the newsletter.

As soon as you have registered for the newsletter, we will send you a confirmation email with a link to confirm your registration.

Of course, you can send your consent to receive the newsletter at any time by email to the o.g. Email address, by post to the o.g. You can revoke this cancellation without giving a reason via the mailing address or via the unsubscribe link at the end of each newsletter.

Our website uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They do no harm.

We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and that you only allow this in individual cases.

Deactivating cookies may restrict the functionality of our website.

Web host / provider
The web space provider stores data about every access to the website (in so-called server log files). These data include: name of the website, notification of the call, browser type, operating system, referrer URL (previously visited website), IP address and the requesting provider. These data are only recorded for statistical purposes and to optimize the security of the hosting system.

Web analysis
Our website uses functions of the web analysis service Google Analytics, a web analysis service provided by Google LLC (“Google”), Amphitheater Parkway, Mountain View, CA 94043, USA. The data collected is also processed outside of the EU. Cookies are used for this, which enable an analysis of the use of the website by its users. The information generated in this way is transferred to the provider's server and stored there.

You can prevent this by setting up your browser so that no cookies are saved.

If IP anonymization is activated via your browser, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. This means that only a rough localization is possible.
The relationship with the web analytics provider is based on the standard contractual clauses of the EU within the framework of the Privacy Shield Agreement. Further information: Google Privacy Policy & Terms of Use.

The data processing takes place on the basis of the legal provisions of § 96 Abs 3 TKG as well as Art 6 Abs 1 lit a (consent) and / or lit f (legitimate interest) of the GDPR.

Our concern within the meaning of the GDPR (legitimate interest) is to improve our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized and the IP address anonymized.

Google Maps
This website uses Google Maps to display map information. When using Google Maps, Google also collects data on the use of the maps functions by visitors to the websites e